Ruck um Maul Sports | Terms & Conditions

If you wish to return or exchange any items purchased in store or via the website , please ensure the items are unworn, tags are still on the items and you have your receipt. Returns must be within 14 days of purchase for a full refund. Personlised items cannot be returned.
All stock items that do not require embroidery or personalisation will be dispatched within 2 working days of receipt of order as long as the item is in stock. If the items need ordering in please allow 7 working days for us to fulfill your order.
Please be aware that this may alter during peak times e.g July August and Bank Holidays and Christmas.
CHRISTMAS 2024 - LAST ORDER DAY FOR GUARANTEED DELIVERY 8TH DECEMBER - STOCK ITEMS ONLY

Online Ordering

When placing orders online orders are subject to availability - If you have not received your order or an update after 7 working days please contact us via email or phone. You will receive an email confirming your order when its ready for collection, If you have paid for delivery you shall receive an expected delivery date.
If an item isn't in stock and has to be ordered in and then badged up this can take up to 14 working days, if your order is a gift please note the date you require the items and if there is any issues with this we shall contact you.

50% deposit is required upon ordering and the remaining balance is due on collection.
Please ensure the following are correct when placing your order; Sizing - Colour - Product Embroidery required, colour, size and position Heat pressing required, colour size and position
Digitising of logo - There is a one-off set up charge, we will supply you a sample to ensure you are happy with the size and colour before being placed on any product.
Please ensure that any personalisation required is spelt correctly as mistakes cannot be changed.
Any alterations made after placing an order becomes the customers responsibility and in addition the customer shall bare any cost if the order is in progress or completed.
Cancellation of any order whilst in progress or completed will still require the remaining balance to be paid.

Please Contact The Shop If You Have Any Questions:

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